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Thursday, October 20, 2011

MBA-PGDM-six sigma-efficient supply chain management-mumbai dabbawalas

  • DABBAWALAS: their work is to carry the tiffin boxes from the houses to the offices for their lunch the employees who cannot carry their lunch early in the morning.
  • Core work: Delivery
  • Principles followed : and PRACTICED
    • customer is the god
    • dedication 
    • discipline
    • responsibility acceptance and maintenance
    • teamwork and coordination
    • knowing the consequences of error-avoiding it 100%
      • Started in 1890
      • Charitable trust: Registered in 1956
      • Avg. Literacy Rate: 8th Grade Schooling
      • Total area coverage: 60 Kms to 70 Kms
      • Employee Strength: 5000
      • Number of Tiffin's: 2,00,000 Tiffin Boxes i.e 4,00,000 transactions every day.
      • Time taken: 3 hrs

      Error Rate: 1 in 16 million transactions
  • Six Sigma performance (99.999999)
  • Technological Backup: Nil.
  • Cost of service - Rs. 300/month ($ 6.00/month)
  • Standard price for all (Weight, Distance, Space)
  • Rs. 36 Cr. Turnover approx. [6000*12*5000=360000000 i.e Rs. 36 crore p.a.]
  • “No strike” record as each one a share holder
  • Earnings -5000 to 6000 p.m.
  • Diwali bonus: one month's from customers
  • Zero % fuel
  • Zero % modern
    technology
  • 99.9999% performance
  • Zero % investment
  • 100 % Customer Satisfaction
  • Zero % Disputes
Disciplines
  • No Alcohol Drinking during business hours
  • Wearing White Cap during business hours
  • Carry Identity Cards
  DELIVERY SYSTEM BY CODING
Coding System.........
 
VLP : Vile Parle (suburb in Mumbai)
9EX12 : Code for Dabbawalas at Destination
EX : Express Towers (building name)
12 : Floor no.
E : Code for Dabbawala at residential station
3 : Code for destination Station eg. Churchgate Station (Nariman Point)
Let us now look at an example of these codes on the Tiffin's to better understand the system and what it all denotes.
 
 

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