Social Icons

Friday, December 2, 2011

Reliance digital-Operations head-Mr.Suresh sukumaran SEMINAR@SSIM

OPERATIONS
Operations is about execution and implementation of the strategies designed in achieving the vision of an organization and strategies are made in mission statement and broken down into smaller steps to achieve our vision.
so, importance lies in perfect execution and implementations of those steps planned.

Retail Business process:
PLAN-BUY-MOVE-SELL

VALUE PROPOSITION OF ANY ORGANISATON:
  • Customer service EXCELLENCE
  • Product differentiation by Innovation
  • Operational excellence
Customer experience management:
  • layout
  • product experience
  • ambience
  • temperature, aroma, music
  • Merchandising

No comments:

Post a Comment

 
 
Blogger Templates